Break through technical limitations, to help customers achieve truly continuous system evolution and version update, to ensure the system always in best state!
Optimization and Updating
Overcome the limitations of traditional application solution, continuous updates to ensure system always keeping in the best and leading status. Apart from the product improvement requests from customers, our team continues to do the reserch and evolution in accordance with the local compliance requirements, market trends as well as new technology development for new solutions and better customer services. Our rigorous product development, management and quality testing mechanism will take the initiative to help customers contiunously upgrade function version to ensure customer's system will evolve over time and always remain its best and leading status.
Through continuous optimization of the system, SmoothHR evolves to meet the practical needs of customers, and thereby continue to improve its ease of use and customer satisfaction. Therefore,in order to take advantage of feedbacks and suggestions from customers's actual experience, SmoothHR product development management provides customers an effective product improvement request mechanism to receive proposals from all kinds of customer needs in various industries or from specific use of the different roles, and through the systematic mechanism to ensure that each request being handled under the thorough evaluation of the product's support team. Those requests which passes the feasibility study will be designed into the standard product ,have their development schedule arranged and be deployed to customer's environment after development and quality test.
In order to ensure the smooth system operation after production,product engineers will be assigned to perform regular weekly standard system maintenance services.
Incloud all related surveillance and service tasks in application server and database servers, as follows:
Perform product version upgrade for announced new version release
Process the update of function fixes
Synchronize and upgrade to the new version edition of product database
Implement customized function and related settings
Perform regular backup of applications and database
Check the server storage status and reorganize disk space
Examine the operation status of periodically scheduling services and system services
Audit the change log of confidential programs
Verify and handle the the issues associated with server event tracking log
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