The system was implemented at a renowned international teaching hospital and medical center in southern Taiwan, established in 1957. As the oldest private medical school in Taiwan, it is also a top-tier medical center. In addition to operating its own healthcare facilities, it also manages two regional hospitals under government commission. The organization comprises 530 departments with over 3,000 employees.

Challenges

1. The hospital's organizational units and shift rules are complex, making it difficult to effectively categorize and clarify them.

2. The system was only accessible to select personnel, preventing widespread digital HR services across the hospital, resulting in information gaps and delays.

3. With no fixed scheduling rules, weekly shift rosters had to be rearranged manually. Attendance data was difficult to collect and analyze, requiring significant time and effort for hours control and shift planning.

4. Managers had to review leave applications on paper, which lacked sufficient information for timely decision-making. Due to busy schedules, they couldn't directly consult applicants, resulting in long approval times and delays in administrative processes.

Extensive implementation experience

Transform complex management into automated systems.

The hospital’s complex organizational units and unique attendance scheduling logic posed challenges for both HR and IT departments to improve. Leveraging years of implementation experience with domestic and international clients, SmoothHR helped the hospital effectively classify and clarify complicated organizational structures, approval hierarchies, attendance rules, and leave/overtime approval processes. With its flexible system settings, SmoothHR successfully transformed the hospital’s intricate organizational policies into automated system management and workflows—eliminating the need for manual tracking of approval processes and reporting lines.

Self-Service & Flexible Permissions

Greatly Enhance Overall Workforce Efficiency.

Offering flexible permission settings and self-service system access, the hospital achieves synchronized, real-time information sharing for all staff. By digitizing HR management, it reduces manual tasks such as printing and paper approvals, improves internal administrative communication efficiency, and saves time spent on document transfers across its large campus.

Implementation Results

1. The hospital's complex systems and regulations were simplified through systematization, making attendance, shift scheduling, and leave management more convenient and efficient.

2. Establish a fully self-service HR system with role-based access, enabling real-time access and smooth internal information flow.

3. Build an automated attendance management system to eliminate repetitive tasks by enabling automatic control, comparison, and statistics, greatly enhancing administrative efficiency.

4. Automated and flexible approval hierarchy and workflow settings provide comprehensive leave information summaries, meeting the needs of doctors with cross-department and cross-clinic responsibilities for integrated attendance management.