TotalEnergies (Total Group), the world’s fourth-largest oil and gas company, is headquartered in Paris and operates in over 130 countries with nearly 100,000 employees.

Beyond its core business of oil, gas, and chemical product marketing and trading, TotalEnergies, as a top-tier global energy leader, is also committed to environmental sustainability and actively invests in renewable energy research and development.

In Taiwan, its operating team is a crucial component, providing clients with innovative and professional petroleum retail and engineering services.

Multinational Group Management and Communication Challenges

Total Lubricants has operated in Taiwan for over 20 years, with dedicated personnel providing customer service across Taipei, Taichung, and Kaohsiung.

Compared to the challenges faced by multi-company groups operating within a single region, global multinational corporations face even greater complexities. Their operational locations are far more dispersed. Therefore, in HR management, there's a heightened emphasis on systematization to effectively integrate information across various regions and to provide smoother communication services among team members of diverse nationalities.

Before implementing this product, Total Lubricants also encountered similar difficulties and requirements:

1. Because attendance and payroll management must comply with Taiwan's local labor laws and tax regulations, the global management system couldn't keep up. This necessitated relying on a specialized HR system that could more closely meet the operational needs of the Taiwan branch.

2. Foreign executives' frequent business travel meant that internal management information and approval processes heavily relied on HR for intermediary communication. This resulted in a lack of operational immediacy and message consistency, failing to meet the company's expectations.

3. With limited staffing at overseas locations, HR and IT resources must focus on core operations. Therefore, the eHR implementation needs to be highly efficient and should not require future maintenance of additional hardware infrastructure.

4. The system architecture had to comply with the information system security and risk requirements of both the global headquarters and the Asia-Pacific headquarters.

A Professional HR System Solution That Combines Convenience and Security

Total Lubricants believes employees are its greatest asset. To offer staff a more convenient HR service platform, the company, in collaboration with its global and Asia-Pacific headquarters, meticulously evaluated various market solutions. They focused on three key aspects: system usability, service completeness, and information security/confidentiality. Ultimately, they selected SmoothHR's cloud-based HR management solution. This choice provides comprehensive support to build a human-centric and digitalized HR service for Total Lubricants' multinational operations, offering the following:

1. Designed with extensive cross-industry implementation experience, the system helps digitalize HR policies while offering integrated attendance and payroll data to support regional business analysis.

2. A multi-language interface auto-detects user settings to present personalized, consistent content for foreign supervisors and local staff. The mobile app allows anytime, anywhere access to leave, overtime, and scheduling services—regardless of location or time zone.

3. With limited HR resources, the cloud-based model speeds up implementation and reduces the manpower and costs typically required for ongoing software and hardware maintenance.

4. The system architecture and technical specifications comply with the group's internal risk audit requirements. Permissions can be flexibly set by position, providing data and decision-making services tailored to different levels of management across regions.